Customer Service Representative - State Farm Agent Team Member
Full Time in Hybrid - US
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service Focused with In-Book Sales Opportunity Jim Rottkamp State Farm Full-Time | In-Office (Hybrid Eligible After Training)
Deliver Exceptional Service. Build Relationships. Support Growth.
Jim Rottkamp State Farm is seeking a highly service-driven Customer Service Representative who takes pride in helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, communicates clearly, and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.
If you enjoy supporting customers while building relationships and contributing to agency growth, this is a great opportunity to develop a long-term career in the insurance industry.
Work Environment
• In-office during training and onboarding • Hybrid opportunity available after training (up to 2 days per week remote)
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full support provided) • We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview
As a Customer Service Representative, you will serve as a primary point of contact for customers, supporting policy needs, resolving inquiries, and ensuring a seamless and positive experience. This role is primarily service-focused, with the opportunity to contribute to growth by identifying additional coverage needs through thoughtful, needs-based conversations.
Success in this role is measured by customer satisfaction, accuracy, and contribution to retention and growth.
Responsibilities
Answer customer inquiries and provide clear, accurate policy information
Assist customers with policy changes, updates, endorsements, and billing questions
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of all customer interactions
Build strong relationships to support customer retention and satisfaction
Identify opportunities to enhance coverage and pivot service conversations into in-book sales
Collaborate with team members to deliver a consistent, high-quality customer experience
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong customer service and relationship-building skills
Effective communication and active listening abilities
Detail-oriented with strong organizational and multitasking skills
Problem-solving mindset with a focus on customer experience
Comfortable discussing coverage options and recommending solutions when appropriate
Prior customer service experience preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Hybrid work flexibility after training
Opportunities for long-term growth within the agency
Equal Opportunity Employer
Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy helping people, building relationships, and growing your career in a supportive environment, apply today to join Jim Rottkamp State Farm.
Flexible work from home options available.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none