Multi-Line Representative - State Farm Agent Team Member
Full Time in Hybrid - US
Benefits
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Multiline Representative – Service Focused with In-Book Sales Opportunity Jim Rottkamp State Farm 23 Old Kings Hwy Darien, CT 06820-3611 Full-Time | In-Office (Hybrid Eligible After Training)
Deliver Exceptional Service. Build Relationships. Support Growth.
Jim Rottkamp State Farm is seeking a highly service-driven Multiline Representative who enjoys helping people, building strong relationships, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.
If you are customer-focused, organized, and interested in growing within the insurance industry, this is a great opportunity to build a long-term career in a supportive and team-oriented environment.
Work Environment
• In-office during training and onboarding • Hybrid opportunity available after training (up to 2 days per week remote)
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full support provided) • We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview
As a Multiline Representative, you will support both customer service and relationship management, ensuring a seamless experience for new and existing customers. This role is primarily service-focused, with the opportunity to contribute to growth by identifying additional coverage needs through thoughtful, needs-based conversations.
Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.
Responsibilities
Communicate with customers to understand their needs and provide accurate product and policy information
Assist with policy changes, updates, endorsements, and billing questions
Build and maintain strong relationships with new and existing customers
Support daily office operations including documentation, scheduling, and follow-up
Participate in marketing and outreach efforts to support agency visibility
Identify opportunities to enhance coverage and pivot service conversations into in-book sales
Maintain accurate and detailed records of customer interactions
Collaborate with team members to deliver a consistent, high-quality customer experience
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong customer service and relationship-building skills
Effective written and verbal communication abilities
Detail-oriented with strong organizational and multitasking skills
Problem-solving mindset with a focus on customer experience
Comfortable discussing coverage options and recommending solutions when appropriate
Prior customer service, business support, or insurance experience preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Hybrid work flexibility after training
Opportunities for long-term growth within the agency
Equal Opportunity Employer
Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy helping people, building relationships, and growing your career in a supportive environment, apply today to join Jim Rottkamp State Farm.
Flexible work from home options available.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none